Account, store setup, subscriptions, orders, drivers, payouts, and support.
Download the BBBring Merchant App and tap Join as Bringchant. Complete the registration form with owner details, store information, and business module selection, and upload merchant verification documents. Choose a subscription plan and submit your application for review by the BBBring Admin Team.
Merchants submit store and owner verification during registration. Typical requirements include:
Additional documents may be requested depending on country or business type.
You can log in and activate your store after the Admin Team approves your application.
Yes. BBBring uses a subscription model; you must keep an active business plan to operate on the platform.
Update details in the Merchant App via Menu → Store Settings (business, products, marketing, operations, user settings) or profile fields under Menu → Profile.
You may temporarily close from the Home page. If there are active orders, complete them first; closing blocks new orders but existing orders must still be fulfilled.
Your store appears in the marketplace when:
Online orders appear in the Orders tab. Review each order; if you cannot fulfil items you may return it to the customer for changes. After accepting, enter prep time, then swipe Ready for Handover when packed. For delivery, a BBBringer is assigned; for takeaway, the customer collects.
For takeaway, ask the customer for the 4-digit OTP and enter it in the app before handover. This confirms the correct person receives the order and reduces fraud.
For platform delivery, BBBring assigns an available BBBringer. If your plan includes Self Delivery, you may register and assign your own drivers and set the delivery fee charged to the customer.
Confirm driver name, order number, in-app driver confirmation, and OTP when required. Release orders only to verified drivers from the BBBring system.
You may cancel an order if it has not yet been prepared. Refunds are processed for eligible cancelled or failed orders. The BBBring Admin Team handles dispute resolution. Approved refunds are deducted from your wallet balance.
Merchants can run coupons and campaigns in the app via Home → Create Ads or Menu → Campaign. Merchant-created promotions are funded by the merchant; platform promotions by BBBring may apply separately. Ads improve visibility but do not guarantee sales.
View earnings in Wallet → Transactions and business performance on the Home page. Withdraw via Menu → My Account → Withdraw Funds; processing is usually immediate but can take up to 24 hours depending on the bank.
Subscription payments are non-refundable once processed.
Contact support via Menu → Help & Support or from order details. Violations may lead to warnings, suspension, or removal (e.g. incorrect store info, repeated cancellations, fraud, unsafe food handling, abusive behaviour).
Registration, documents, and vehicle rules (Australia and Philippines where applicable).
Download the BBBring Driver App, complete the form, upload required documents, and submit for verification. Once approved you can go online for rides and/or deliveries.
Australia — Ride hailing: at least 21, legal right to work, background and driving checks.
Australia — Food delivery: at least 18, legal right to work.
Philippines: at least 18, physically fit to drive, background verification, smartphone with internet.
Driver: valid Australian licence; driver accreditation/authority (rideshare); national police check; right to work; Working With Children Check where required.
Vehicle: registration; CTP; comprehensive or third-party property insurance; inspection certificate if required by state.
Driver: valid Philippine licence; NBI or police clearance; government ID.
Vehicle: CR/OR, insurance, LTFRB TNVS permit.
Ride hailing: sedan, SUV, luxury; typically 4+ doors, 4+ passenger seats, registered and insured, passes inspection. Age limits vary (e.g. Australia often ~10–15 years or newer; Philippines often up to 7 years).
Food delivery: car, motorcycle, scooter, or bicycle (where offered). Motor vehicles need licence, registration, and insurance. A thermal bag is recommended.
No. Only one driver account per person. Multiple accounts may be suspended or permanently deactivated.
Accepting orders, OTP, waiting rules, earnings, and conduct.
Tap Accept Order after reviewing pickup and drop-off, payment method, distances, estimated earnings, order value, and special instructions.
Before accepting, confirm you are ready: phone charged/charger, fuel, insulated delivery bag, GPS and internet working, vehicle safe.
Tap Arrived at the restaurant or customer location to start waiting timers where applicable.
OTP is a 4-digit code from the customer. Enter it before completing delivery. If they cannot provide it, follow in-app guidance: at least 3 chats and 3 calls within the waiting period; if still unresolved, follow support rules for undeliverable orders with proof.
No. Do not open sealed bags. Confirm order number, customer name, and bag count with the restaurant. If packaging is broken or tampered, ask the restaurant to reseal before leaving.
Wait up to 10 minutes after arrival; send at least 3 in-app messages and call at least 3 times. If the customer cannot be reached, follow app steps to mark undeliverable with required proof.
Only leave orders in a safe place if the customer confirms and provides OTP as per policy.
Home dashboard shows daily, weekly, and monthly summaries and wallet balance. Details: Menu → Earnings. Withdraw via Menu → My Account; transfers are usually immediate but may take up to 24 hours.
Do not swipe Payment Received until payment is actually received. Customers may pay cash, transfer, or QR. Tips are optional via cash or in-app tipping and go to the driver.
If the restaurant is delayed, closed, or cannot find the order, use in-app support with any required photos. Do not buy extra items off-app for customers.
Report safety issues, fraud, or emergencies through Menu → Help or Support. Repeated ignored requests or violations may trigger warnings, suspension, or deactivation under the Driver Violation Tier System.
Going online, trips, OTP, fares, pets, safety, and cancellations.
Tap Go Online on the Home screen. Review each request, then tap Accept Ride. You will see pickup, distance, estimated fare, passenger rating, ride type, payment method, and notes.
Tap Arrived at pickup. Ask for the passenger's 4-digit OTP and enter it before tapping Start Trip. Never start a trip without OTP verification.
In-app destination changes are not supported after the trip starts. Explain that trips outside the app are not covered. The passenger may end the trip and book again; note that ending early may still charge the full fare for the original trip per policy.
At drop-off, swipe Complete Trip, then Collect Payment / Received Payment for cash once funds are received.
In Australia, you cannot refuse certified assistance animals; refusing may be unlawful discrimination.
Paw Ride is for pets with size and safety rules (carriers, muzzles for larger dogs, customer responsible for cleanliness). Sick or dangerous animals may be refused for safety.
The Driver App includes an SOS button on Home for emergencies. When triggered, your live location is shared with support and emergency contacts may be notified. Report threatening or unsafe behaviour through support.
Cancellations are monitored; repeated cancellations may lead to warnings or suspension. For no-shows, follow pickup waiting rules (calls and messages), then cancel with the correct reason.
If requests are low, check demand in your area, GPS/internet, document expiry, and consider high-traffic locations.
Drivers and passengers rate each other after trips. Low ratings may trigger review or suspension.
Support: Menu → Help or Support, or from trip details.
Ordering, payments, tracking, OTP, refunds, and delivery etiquette.
Yes. You must be logged in; guest mode is browse-only. Open BBBring, tap Food Delivery, choose a store, add items, confirm delivery details, choose home delivery or takeaway, address, delivery time, payment, then Place Order.
Orders cannot be edited after submission. Cancel only before the restaurant starts preparing (Orders → My Orders → Running → Cancel). After prep begins, cancellation is blocked.
Apply promos at checkout; they may fail if expired, below minimum spend, store-restricted, or already used.
State allergies clearly in instructions; fulfilment depends on the store.
No strict minimum order, but small-order fees may apply. Delivery fees depend on distance, demand, and promotions shown at checkout.
Supported methods may include COD, cards, BBBring wallet/credits, e-wallets such as GCash, and bank transfer where available—always shown at checkout.
Wallet balance: Menu → Credit Wallet. If a card payment fails but money is held, banks usually auto-reverse within a few days; contact support with receipt/transaction ID if not resolved in 3–5 business days.
Track live under Orders → My Orders → Running. Statuses include Confirmed, Preparing, and Out for Delivery.
Share your OTP from order details with the driver at handover. Drivers do not open sealed bags; refuse tampered packaging and contact support with photos.
Food cannot be returned for hygiene reasons. Report wrong, missing, or quality issues in-app with photos; submit refund requests from order history as guided. Reviews typically take 24–48 hours.
Drivers will call and message you and wait up to about 10 minutes. If you are unreachable, the order may be undeliverable and still charged. Have your phone available, monitor tracking, and prepare your OTP.
Menu → Help & Support, or Orders → My Orders → History → Get Help on the specific order.
Booking, BBBring Together, fares, safety, and disputes.
Create an account with mobile or email (one account per contact). Book via Ride Booking: set pickup and drop-off, choose BBBring Together if you want a shared ride, Now or Schedule, vehicle type, optional Preferred BBBringer code, payment, then send request.
Provide the driver your 4-digit OTP before the trip starts for safety matching.
Together matches riders going the same direction with a discount for additional solo passengers (up to three). If nobody joins, you pay the regular fare.
Preferred BBBringer Code lets you request a driver you liked when they are available (from past trip history).
You may cancel after booking; fees may apply depending on status. Cancellation can be blocked after the driver arrives or the trip starts.
Destination cannot be changed after confirmation; cancel and rebook if plans change.
Never cancel to pay off-platform; report drivers who ask you to do so.
Fares may include base fare, distance, time, surge, tolls, waiting, discounts, and Together adjustments. The app may show "Calculating distance" while routing.
Payments may include cash, cards, wallet/credits, GCash and other e-wallets, and bank transfer where supported.
Track the driver on the map; call or chat if enabled.
Standard pickup waits are about 5 minutes (about 10 minutes for some luxury categories); no-show fees may apply.
Pet rides require the appropriate pet-friendly option. Assistance animals must be accepted per applicable law (e.g. Australian DDA).
Check photo, name, vehicle type, and plate against the app before entering.
Use the floating SOS button on the ride screen only for real emergencies; location is shared with support and emergency contacts may be notified.
Contact support with trip details for lost property.
Rate your driver after the trip. For incorrect charges or drop-off issues, use in-app help; most cases are reviewed within 24–72 hours.
Menu → Help & Support → Live Chat, or from Orders → Rides → History → Get Help on a specific ride.