Privacy Policy
BBBring Privacy Policy
Note: Philippines-focused template. Bracketed fields should be completed and reviewed by Philippine legal counsel before relying on this version in production.
Effective Date: 17 July 2026
PRIVACY PROMISE
BBBRING is committed to handling personal information transparently, lawfully and securely. This Privacy Policy is designed for a Philippines-focused platform and should be reviewed by BBBRING’s Data Protection Officer or privacy counsel before publication, especially where BBBRING processes biometric data, background-check data, precise geolocation, recordings, cross-border data or children’s data.
1. Who We Are and What This Policy Covers
This Privacy Policy explains how BBBring, trading as BBBRING (BBBRING, we, us or our), collects, uses, shares, retains, protects and otherwise processes personal information when you use the BBBRING Platform, communicate with BBBRING, request or provide a ride or delivery, order from a Merchant, subscribe to a plan, apply to become a Driver or Delivery Partner, work for BBBRING, or otherwise interact with us. For most Platform processing, BBBRING acts as a personal information controller for information it determines how and why to process. Merchants, Drivers, Delivery Partners, payment providers, fleet operators and other partners may also act as independent controllers or processors for particular information, depending on the service and applicable law.
2. Personal Information We Collect
Account and profile information: name, email address, mobile number, password or account credentials, delivery addresses, profile photo, preferences, language, emergency contact and account settings. Identity, eligibility and verification information: date of birth, government-issued identification details, driver’s licence, vehicle details, permits, insurance, tax and business records, verification results, and other documents required for lawful onboarding or safety checks. Transaction and service information: orders, ride and delivery requests, items, prices, payment status, subscriptions, refunds, tips, receipts, messages, support requests, merchant selections, routes, timestamps, pickup and delivery information, service ratings and disputes. Location information: approximate or precise device location, pickup and drop-off location, route, movement and availability information where enabled or required for an active service. Location collection may continue during a trip or delivery as explained in the app and permission prompts. Device, technical and usage information: device model, operating system, browser, IP address, app version, device identifiers, crash logs, cookies, analytics events, pages or screens viewed, interaction logs and security signals.
Safety and incident information: SOS activations, incident reports, emergency-contact details, support records, relevant photos, recordings where lawful and disclosed, insurance or claim information, and information reasonably required to investigate safety, fraud or security issues. Communications and marketing information: records of communications with BBBRING, survey responses, marketing preferences, campaign responses and consent records. Sensitive personal information: where necessary and lawful, BBBRING may process sensitive information such as government IDs, precise location data, information concerning health or injury during a safety incident, or other information requiring enhanced protection. We will rely on an appropriate lawful basis and apply additional safeguards where required.
3. How We Collect Information
We collect personal information directly from you when you create an Account, complete a profile, place an order, subscribe, communicate with support, submit a document, make a payment, or use the Platform. We collect information automatically through app and website use, devices, cookies, location permissions, transaction logs and security tools. We may receive information from Merchants, Drivers, Delivery Partners, fleet operators, identity-verification providers, payment processors, insurers, referral partners, public sources, law-enforcement agencies and other authorised third parties where permitted by law.
4. Why We Use Personal Information
To create and administer Accounts; verify identity; provide Platform functionality; match Customers with Drivers, Delivery Partners and Merchants; process orders, rides, payments, subscriptions, payouts, refunds and support requests. To calculate fares, delivery fees, routes, arrival estimates, driver or delivery allocation, service availability, promotions and operational analytics. To communicate with Users about service requests, Account matters, safety issues, updates, customer service, receipts, subscription renewals, changes and legal notices. To protect Users and BBBRING; detect, investigate and prevent fraud, theft, account compromise, unsafe behaviour, abuse, payment issues, prohibited items, security incidents and violations of law or Platform policies. To comply with legal, tax, accounting, consumer-protection, licensing, reporting, insurance, audit and regulatory obligations. To improve and develop the Platform, service quality, accessibility, features, customer support, marketing performance and operational processes. Where practicable, BBBRING will aggregate, de-identify or pseudonymise data for analytics. To send marketing communications where consent is required or where permitted by law. You can opt out of promotional messages using the unsubscribe or preference settings provided, subject to transactional and legal communications that we must still send.
5. Lawful Bases and Consent
BBBRING processes personal information only when it has an appropriate legal basis. Depending on the context, this may include: your consent; performance of a contract or steps requested before entering a contract; compliance with a legal obligation; protection of vital interests; BBBRING’s or a third party’s legitimate interests where these are not overridden by your rights; or another lawful basis permitted under applicable privacy law. Where we rely on consent, we will seek consent through a clear affirmative action and record it. You may withdraw consent for future processing where applicable, but withdrawal may affect the availability of features that depend on that information. Withdrawal does not affect processing already carried out on a lawful basis before withdrawal.
6. How We Share Personal Information
With Drivers, Delivery Partners, Merchants and Customers to enable a requested service. For example, a Driver may receive a Customer’s pickup location and contact method; a Merchant may receive order and delivery details; and a Customer may receive the name, vehicle and service status of the provider assigned to the request. With payment processors, banks, e-money issuers, tax and accounting providers, fraudprevention partners, insurance providers, identity-verification providers, mapping and communications providers, cloud and hosting providers, analytics providers, customer-support systems and professional advisers who support our operations under appropriate safeguards. With fleet operators or business partners where you are linked to their account, arrangement or referral and the sharing is necessary for the service, payment, support, compliance or operational purpose disclosed to you. With competent authorities, emergency services, law enforcement, regulators, courts, insurers or other third parties where required by law, necessary to protect life or safety, to investigate fraud or security, to establish or defend legal claims, or to comply with a lawful request. In connection with a business reorganisation, financing, merger, sale, transfer or acquisition, subject to lawful safeguards and notice where required.
7. Location Information
BBBRING uses location information to provide key Platform functions such as pickup, navigation, delivery allocation, route tracking, safety assistance, incident response, fraud prevention and customer support. The app will request the permissions required by your device operating system. You may limit location permissions through device settings, but some features may not operate correctly or may be unavailable. BBBRING will explain any material location collection through the app, permission prompts or service-specific notices.
8. Data Retention
BBBRING retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, resolve disputes, meet legal
and tax obligations, maintain security, investigate incidents, enforce agreements and establish or defend legal claims. Retention periods vary by data type, legal requirement, risk and service context. After the applicable retention period, BBBRING will delete, anonymise, aggregate or securely archive information unless further retention is required or permitted by law.
9. Security
BBBRING uses organisational, technical and physical safeguards appropriate to the nature of the information and the risks involved. These may include access controls, role-based permissions, encryption where appropriate, authentication, secure development practices, audit logging, monitoring, employee training, vendor assessment, incident response and secure deletion processes. No system is completely secure. You must protect your Account, use strong credentials, keep devices secure, and promptly report suspected unauthorised access. BBBRING will investigate and respond to security incidents in accordance with applicable law and its internal breachmanagement process.
10. Your Privacy Rights
Subject to applicable law and verification of your identity, you may have rights to be informed, access your personal information, object to processing in certain circumstances, correct inaccurate information, request erasure or blocking where appropriate, seek data portability where applicable, withdraw consent, claim damages, and lodge a complaint with the National Privacy Commission or another competent authority. To exercise a right, contact [privacy email] and provide enough information for us to verify your identity and understand your request. BBBRING may ask for reasonable additional information to protect your Account and prevent unauthorised disclosure. We will respond within the period required by applicable law or explain the reason for any lawful limitation.
11. Marketing, Cookies and Analytics
BBBRING may use cookies, software-development kits, pixels and similar technologies to operate the Platform, remember preferences, measure performance, prevent fraud, understand usage, improve services and deliver or measure marketing where permitted. You can manage certain cookies through browser settings and mobile advertising preferences. Disabling some technologies may affect features. Promotional communications can be managed through the unsubscribe link, preference centre or Account settings.
12. Children and Vulnerable Users
The Platform is not intended for children unless BBBRING has implemented a lawful, verified process with appropriate consent and safeguards. If you believe a child has provided personal information without proper authority, contact us so that we can review and take appropriate action.
Where a service involves a vulnerable User or safety-sensitive circumstances, BBBRING may apply enhanced verification, limited-sharing and incident-response procedures as appropriate and permitted by law.
13. International Data Transfers
BBBRING and its service providers may store or process personal information in the Philippines and other countries where BBBRING or its providers operate. Where information is transferred internationally, BBBRING will use reasonable contractual, organisational and technical safeguards and comply with applicable Philippine privacy requirements. You may contact us for general information about the categories of service providers and transfer safeguards relevant to your information, subject to security and confidentiality limitations.
14. Personal Data Breaches
BBBRING maintains an internal incident-response and breach-management process. If a personal data breach occurs, BBBRING will assess the incident, contain and investigate it, take remedial action, preserve required records and notify affected individuals and the National Privacy Commission when notification is required by law. Where Philippine notification requirements apply, BBBRING will use the applicable statutory or regulatory timelines, including the 72-hour notification framework for reportable breaches, based on available information and subject to lawful exceptions or permitted delays.
15. Changes to This Privacy Policy
BBBRING may update this Privacy Policy to reflect changes in law, technology, service features, risk controls or business practices. The updated version will include a new effective date. For material changes, BBBRING will provide appropriate notice through the Platform or another reasonable channel.
16. Contact Us
Data Protection Officer / Privacy Contact: [Name or position] Email: [privacy@bbbring.example] Address: [Registered business address] Telephone: [Phone number] For complaints about privacy handling, you may also contact the National Privacy Commission through its official channels. BBBRING encourages Users to contact us first so we can investigate and try to resolve the concern promptly.